Digital Product Policy
Due to the nature of digital products, all sales are final. Once you have successfully downloaded our presets, we cannot offer refunds or exchanges. This policy is in place because digital products cannot be “returned” in the traditional sense—once downloaded, the files remain in your possession.
Exception: Damaged Files
We will provide a full refund only in cases where the digital files provided are corrupted, damaged, or technically defective, subject to the following conditions:
Eligibility Requirements
To qualify for a refund due to damaged files, you must:
- Contact us within 7 days of your purchase date
- Provide clear evidence that the files are corrupted or damaged
- Submit proof such as:
- Screenshots of error messages when attempting to open files
- Documentation showing the files cannot be imported into Lightroom
- Evidence that downloaded files are incomplete or corrupted
- Allow us to attempt resolution before requesting a refund
Verification Process
Upon receiving your refund request:
- Our technical team will review the provided evidence
- We may request additional information or screenshots to verify the issue
- We will first attempt to resolve the problem by providing replacement files
- If the issue cannot be resolved, a full refund will be processed
What Does NOT Qualify for Refunds
Refunds will not be provided for:
- Compatibility issues with older or unsupported software versions
- User error in installation or application of presets
- Dissatisfaction with the aesthetic results or style of presets
- Change of mind after purchase
- Technical difficulties with your own software or equipment
- Inability to achieve desired results due to image quality or shooting conditions
- Preference changes or style evolution
- Purchasing wrong preset pack – please review product descriptions carefully
Prevention and Support
Before Purchasing
- Review all product descriptions, compatibility information, and sample images
- Check system requirements and software compatibility
- Contact our support team if you have questions about specific presets
After Purchasing
- Download your files immediately after purchase
- Back up your purchases to prevent data loss
- Contact our support team for installation or technical assistance
Refund Processing
If your refund request meets our damaged files criteria:
- Refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- You will receive email confirmation once the refund is processed
- Processing times may vary depending on your payment provider
Alternative Solutions
Instead of refunds, we offer:
- Technical Support for installation and compatibility issues
- Replacement Files if downloads are interrupted or corrupted
- Usage Guidance to help you achieve optimal results with our presets
- Lifetime Account Access to re-download your purchases at any time
Contact Information
For refund requests related to damaged files or technical support:
Email: support@sorapresets.com
Subject Line: “Refund Request – Damaged Files”
Include: Order number, purchase date, and detailed description with evidence
Important Reminders
- Review our compatibility information before purchasing
- Test downloads immediately after purchase
- Contact support for assistance before considering refund requests
- All preset purchases include lifetime access through your account dashboard
Modification of Policy
Sora Presets reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our Service after changes constitutes acceptance of the modified policy.
