Welcome to Sora Preset (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at sorapreset.com and purchase our Lightroom preset products.
Information We Collect
Personal Information You Provide
When you interact with our website, we may collect the following personal information:
- Account Information: Name, email address, and password when you create an account
- Purchase Information: Billing address, payment information (processed securely through our payment processor), and transaction history
- Communication Information: Messages you send us through contact forms, customer support inquiries, or email correspondence
- Marketing Preferences: Your preferences for receiving promotional communications
Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Technical Information: IP address, browser type and version, operating system, device information
- Usage Information: Pages visited, time spent on our site, clicks, downloads, and other interaction data
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience (see Cookie Policy section below)
Information from Third Parties
We may receive information about you from:
- Payment Processors: Transaction and payment verification information
- Analytics Providers: Aggregated website usage statistics
- Marketing Partners: Information to help us provide relevant content and advertisements
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Processing and fulfilling your preset purchases
- Providing download links and access to purchased products
- Managing your account and preferences
- Providing customer support and responding to inquiries
Business Operations
- Preventing fraud and ensuring payment security
- Analyzing website performance and user behavior
- Improving our products and services
- Maintaining legal and regulatory compliance
Marketing and Communications
- Sending order confirmations and transaction receipts
- Providing updates about new preset collections
- Sending promotional emails (with your consent)
- Personalizing your shopping experience
Legal Basis for Processing (EU Users)
For users in the European Union, we process your personal information based on:
- Contract Performance: To fulfill your preset purchases and provide customer service
- Legitimate Interests: To improve our services, prevent fraud, and analyze usage
- Consent: For marketing communications and non-essential cookies
- Legal Compliance: To meet tax, accounting, and other legal requirements
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- Payment Processors: To securely process your payments
- Email Service Providers: To send order confirmations and marketing emails
- Analytics Services: To understand how our website is used
- Cloud Storage Providers: To securely store and deliver your purchased presets
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our Terms of Service
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Audits: Ongoing monitoring and testing of our security measures
- Secure Payment Processing: We use PCI DSS compliant payment processors
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
Typically, we retain:
- Account Information: Until you delete your account or request deletion
- Purchase History: For 7 years for tax and accounting purposes
- Marketing Information: Until you unsubscribe or object to processing
Your Privacy Rights
Depending on your location, you may have the following rights:
Universal Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Unsubscribe: Opt-out of marketing communications at any time
Additional Rights (EU/UK Users)
- Data Portability: Request a copy of your data in a portable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the information provided in the Contact section below.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential Cookies: Enable core website functionality
- Analytics Cookies: Understand how visitors use our website
- Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
- Preference Cookies: Remember your settings and preferences
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and store it in the United States. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by relevant data protection authorities
- Other appropriate transfer mechanisms as required by law
Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the “Effective Date” at the top of this policy
- For material changes, provide notice via email or prominent website notice
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@sorapresets.com
For EU users, you may also contact our Data Protection Officer at dbo@sorapresets.com.
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.
