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Frequently Ask Questions
All Your Questions are answered here!!
Are your presets compatible with all Lightroom versions?
Our presets are fully compatible with all versions of Adobe Lightroom, including Lightroom Classic, Lightroom CC, and Lightroom Mobile. Each preset package includes both XMP and DNG formats to ensure universal compatibility. Our presets are also supported by additional editing software including Adobe Camera Raw (ACR), Adobe Photoshop, Capture One, and Luminar.
What is included with each download?
Every preset purchase includes a comprehensive package containing:
All preset versions in both XMP and DNG formats
Complete installation guide (PDF format) with step-by-step instructions for desktop and mobile platforms
Immediate access to all preset variations within the selected pack
What is your return policy?
Due to the digital nature of our products, we are unable to offer automatic refunds or returns. However, customer satisfaction is important to us. If you experience any technical issues or concerns with your purchase, please contact our support team, and we will work with you to find a suitable resolution.
How can I retrieve my presets if I lose the original files?
All purchases are permanently stored in your account dashboard. You can access your complete purchase history by logging in with your username and password. If you have forgotten your login credentials, you can easily reset your password using the email address associated with your account.
Are downloads available immediately after purchase?
Yes, all preset downloads are processed instantly upon completion of your purchase. You will receive:
Immediate download access on your device
Confirmation email with download link
Permanent access to your presets through your account dashboard for future downloads
How do I apply a discount code?
Discount codes can be applied during the checkout process. The promotional code field is located below your cart items, just before finalizing your purchase.
